Getting started

How 4phone telephony worksRoles, core entities, and the recommended launch order.First-launch checklistFrom an empty workspace to the first inbound and outbound call.

Telephony setup

SIP trunksProvider connection, registration states, and diagnostics.Outbound routesNumber formats, prefixes, stripDigits, and trunk selection.Caller ID rotationChange the outbound number after a configured call count.DID and inbound routingRoute numbers to users, queues, IVR, or external destinations.Mobile forwardingRoutes for mobile numbers forwarded to a SIP trunk.Extensions and WebRTCEmployee extensions, SIP access, and the browser softphone.Call queuesDistribution strategies and operator assignments.IVR and voice menusBuild, publish, and connect call flows to a DID.Service monitoringHTTP and PING checks, incidents, and voice escalation.CRM integrationsamoCRM, Bitrix24, and custom webhooks.Recording exportsAutomatically deliver recordings by email or to S3.Users and departmentsAccess roles, employees, and organizational structure.Billing and plansBalance, feature usage, plans, and invoices.Call trackingDynamic number insertion and marketing attribution.Call duration limitEnd calls automatically after a configured duration.Missed-call analyticsRepeated contacts and manual handling statuses.

Operator workflow

SoftphoneCalls, microphone, hold, and DTMF in the dashboard.Live calls and transfersManage active conversations and call history.Call recordingsFind, play, and troubleshoot recordings.StatisticsContact-center KPIs, SLA, ASA, and employee details.Quality controlCustomer ratings and low-quality call follow-up.

Automation

Automatic callbacksReturn missed calls automatically or through manual requests.Outbound campaignsCampaigns, contact imports, and mass outbound dialing.

Integrations and API

Client Calls APIClick-to-call, history, recordings, API keys, and signed webhooks.

Troubleshooting and FAQ

SIP trunk statusesUnderstand REGISTERED, ACTIVE, FAILED, and other states.Common issuesQuick fixes for routing, WebRTC, recordings, and automation.